Frequently asked questions

1. Core Functionality

Q1.1: What exactly is Dondo, and how will it transform my e-commerce business?

As e-commerce store owners ourselves, we created Dondo to be a game-changing AI-powered platform that truly understands your challenges. Dondo optimizes and creates product listings that drive real results. Here's what we do for you:

  • Import your catalog seamlessly from Shopify, WooCommerce, MercadoLibre, or CSV
  • Analyze and score your listings, uncovering hidden potential you might have missed
  • Implement expert-level optimizations that boost visibility and conversions
  • Generate engaging social media posts that expand your reach effortlessly
  • Create complete listings from just a product image, saving you time
  • Deploy optimized listings back to Shopify and WooCommerce without any manual effort

With Dondo, you can focus on growing your business while our AI handles the complex optimization work with precision and expertise.

Q1.2: How does Dondo integrate with my existing e-commerce operation?

We've designed Dondo to fit seamlessly into your workflow:

  1. Catalog Import: Quickly import from Shopify, WooCommerce, MercadoLibre, or CSV. Our system normalizes your data automatically.
  2. Analysis and Scoring: After selecting which listings you want to evaluate, our AI will score them and provide suggestions, identifying opportunities for improvement that align with your business goals.
  3. Smart Optimization: We enhance your titles, descriptions, and keywords to boost search rankings and conversion rates, all tailored to your specific market and with your store’s brand voice.
  4. Listing Creation: If you need help creating new listings all you have to do is provide us with a picture of what you would like to list and we will automatically generate and deploy a complete and optimized listing for you.
  5. Social Media Support: We create platform-specific posts for Facebook and Instagram, helping you reach more potential customers without extra effort.
  6. Catalog Export: Post your optimized listings back on Shopify and WooCommerce with one click, simplifying the tedious process of data exports.

Q1.3: What sets Dondo apart from other e-commerce tools I've tried?

As a team with >20+ years in ecommerce, we've built Dondo to solve real problems:

  1. AI that Understands E-commerce: Our AI adapts to your specific niche, product type, and target audience, providing optimizations that actually make sense for your business.
  2. Full Automation with Expert Oversight: Unlike tools that require constant tweaking, Dondo's full automation is backed by e-commerce vets who ensure our AI is following best practices.
  3. Multi-Channel Optimization: We ensure your listings perform across all your sales channels, maintaining consistency while optimizing for each platform's unique requirements.
  4. Time-Saving Image-to-Listing Feature: Turn product photos into fully optimized listings instantly, a feature our clients consistently rate as a game-changer for efficiency.
  5. Integrated Social Media Marketing: Extend your reach beyond your store with minimal effort, using posts optimized for engagement and conversions.
  6. Continuous Improvement: Our AI stays ahead of e-commerce trends, constantly refining its approach based on real performance data across thousands of listings.

2. Key Features

Q2.1: What are the main features of Dondo, and how do they benefit my store?

We've packed Dondo with features designed to drive real results for your e-commerce business:

  1. Multi-Channel Catalog Import:
    • Seamlessly import from Shopify, WooCommerce, MercadoLibre, or CSV
  2. AI-Powered Listing Analysis and Scoring:
    • Our advanced AI evaluates your listings against top performers in your niche
    • Benefit: Gain insights into your listing quality and clear direction for improvements
  3. Smart Listing Optimization:
    • Automatically enhance product titles, descriptions, and other elements
    • Benefit: Improve search visibility, click-through rates, and conversions without manual effort
  4. Listing Creation from Pictures
    • Generate complete product listings from a single image
    • Benefit: Dramatically reduce time spent on creating new listings, especially useful for large catalogs or frequent inventory updates
  5. Social Media Post Generation:
    • Create engaging posts tailored for Facebook and Instagram
    • Benefit: Expand your reach and drive traffic to your store without additional marketing staff
  6. Export Capabilities:
    • Currently supports exporting optimized listings to Shopify and WooCommerce
    • Benefit: Ensure your online store always has the most current and effective listings

Q2.2: How does Dondo's optimization process work?

Our optimization process is fully automated and driven by e-commerce expertise and advanced AI:

  1. Initial Analysis: The AI analyzes your listings using industry best practices and data from top-performing listings in your niche.
  2. Identification of Improvement Areas: We pinpoint specific areas where each listing can be enhanced for better performance, whether it's title optimization, description clarity, or keyword usage.
  3. Automated Enhancement: Dondo automatically optimizes your listings, ensuring they meet the highest standards for search visibility and conversion potential.
  4. Keyword Optimization: We research and incorporate high-performing keywords relevant to your products and market, improving your search rankings.
  5. Image Analysis: Our AI analyzes product images and gives you clear advice on how to effectively improve them for better click-through rates.
  6. Continuous Learning: The system learns from the performance of optimized listings across our entire user base, continuously refining its approach to stay ahead of market trends.

Q2.3: Tell me more about the listing creation feature. How will it save me time?

Our listing creation feature is a major time-saver, especially if you're frequently adding new products:

  1. Image Upload: Simply upload a clear product image to our platform.
  2. AI Analysis: Our advanced computer vision AI analyzes the image, identifying key product features, colors, materials, and more.
  3. Content Generation: Based on the image analysis and top-performing listings in similar categories, our AI generates:
    • An optimized product title that balances search-friendliness with appeal to potential buyers
    • A detailed and engaging product description that highlights key features and benefits
    • Relevant categories and tags to ensure your product appears in the right searches
  4. Platform Optimization: The listing is tailored to the specific requirements and best practices of your chosen platform (e.g., Shopify, WooCommerce, MercadoLibre).
  5. Human Review: If you want to, you have the opportunity to review and edit the generated listing before publishing, ensuring it aligns with your brand voice.
  6. Continuous Improvement: Our AI learns from successful listings across our platform to improve future generations, staying ahead of e-commerce trends.

Q2.4: How does the social media post generation work, and will it match my brand's voice?

Dondo helps you promote your products effectively on social media, saving you time while expanding your reach:

  1. Product selection: You can choose which products from your store catalogs you want to publish on your social media.
  2. Content Creation: It generates engaging post copy, optimized for platforms like Facebook and Instagram, including:
    • Attention-grabbing headlines to stop doom-scrolling
    • Compelling product descriptions that highlight key benefits
    • Relevant hashtags to expand your post's reach
    • Call-to-action phrases proven to drive engagement and clicks
  3. Posting Schedule: Dondo suggests optimal posting times based on when your audience is most active and engaged.
  4. Multi-Platform Support: We currently support Facebook and Instagram, with plans to expand to other platforms based on user demand.

While our AI generates the content, you always have the final say. You can review and adjust posts to ensure they perfectly match your brand's voice before publishing.

3. Platform Support

Q3.1: Which e-commerce platforms does Dondo currently support?

We currently focus on where most of our users sell:

  • Shopify: Full support for import, optimization, and export.
  • WooCommerce: Full support for import, optimization, and export.
  • MercadoLibre: Support for catalog import and optimization, with export capabilities coming soon.
  • CSV files: Allowing flexibility for other platforms not directly integrated.

For social media, we currently support post generation for Facebook and Instagram, the two platforms our users have identified as most crucial for their businesses.

Q3.2: Are you planning to support other platforms in the future?

Absolutely! We're actively expanding based on user feedback and market trends. Our roadmap includes:

  1. E-commerce Platforms:
    • Amazon: Full integration for the world's largest e-commerce platforms.
    • Magento: Expanding our reach to another major e-commerce platform.
  2. Social Media Platforms:
    • Pinterest: Tapping into a visual discovery engine.
    • TikTok: Leveraging the growing trend of social commerce.
  3. Additional Marketplaces:
    • Etsy: Supporting handmade and vintage item sellers.
    • eBay: Expanding to auction and used goods marketplaces.

We prioritize our development based on user demand. If there's a specific platform you'd like us to support, let us know!

Q3.3: How does Dondo handle multi-channel selling?

We understand the complexities of selling across multiple platforms. Dondo streamlines your multi-channel operations:

  1. Centralized Management: Manage all your product listings from a single dashboard, regardless of the sales channel.
  2. Consistent Optimization: Ensure your product information is optimized across all platforms for a consistent brand experience and maximum performance.
  3. Channel-Specific Adjustments: Our AI tailors listings to meet the specific requirements and best practices of each platform, so you don't have to become an expert in each channel's nuances.

4. How It Works

Q4.1: How do Dondo's plans work?

We've designed our plans to be flexible and scalable, suiting businesses of all sizes:

  1. Credit System: Each plan includes a specific number of credits for different features:
    • Listing scoring
    • Listing optimization
    • New listing creation from images
    • Facebook post creation
    • Instagram post creation
  2. Plan Levels: We offer multiple plan levels to cater to different business sizes and needs, from small stores just starting out to large enterprises with complex requirements.
  3. Scalability: As your business grows, you can easily upgrade your plan to access more credits and features. We grow with you.

Q4.2: Walk me through the optimization process. How hands-on do I need to be?

Our optimization process is designed to be thorough yet efficient, requiring minimal hands-on time from you:

  1. Initial Scoring: After you import your catalog, you can select the listings you want to score. This will give you a baseline understanding of your current performance.
  2. Optimization: Once you have scored your catalog, you can select the listings you want to optimize. Our AI will enhance them, focusing on:
    • Title optimization for search visibility
    • Description improvement for better conversion rates
    • Keyword incorporation for increased relevance
    • Image analysis and suggestions
  3. Post-Optimization Scoring: After optimization, your listing is automatically scored again, allowing you to see the immediate impact of our optimizations.
  4. Continuous Monitoring: Our system continues to monitor the performance of optimized listings, providing insights for future improvements.

While the process is highly automated, you always have visibility into what's happening and can intervene if you wish. However, most of our users find they can trust the AI to handle optimizations effectively, freeing them to focus on other aspects of their business.

Q4.3: How does Dondo ensure the quality of optimizations?

We take a multi-faceted approach to ensure high-quality optimizations:

  1. Expert-Driven AI: Our AI is built on the knowledge of a seasoned e-commerce team, ensuring it follows industry best practices.
  2. Continuous Learning: The AI constantly updates its knowledge based on the latest e-commerce trends and performance data from thousands of listings across our platform.
  3. Platform-Specific Optimization: We tailor our optimizations to the specific requirements and best practices of each supported platform, ensuring your listings are optimized for where they're being sold.
  4. Human Oversight: While the optimization process is automated, our team of e-commerce experts regularly reviews the AI's performance and makes adjustments as needed.
  5. Performance Tracking: We continuously monitor the performance of optimized listings to ensure our changes are having a positive impact.
  6. User Feedback Loop: We incorporate user feedback to continually improve our optimization algorithms, ensuring we're always aligned with real-world e-commerce needs.

5. Results and Performance

Q5.1: How quickly can I expect to see results from the optimizations?

While results can vary based on factors such as your specific market, competition, and product niche, here's a general timeline of what our users typically experience:

Immediate:

  • You'll see listing scores and optimization suggestions right after the analysis is complete.
  • Improved structure and readability of your listings.

Short-term (1-2 weeks):

  • Improvements in how your listings appear in search results.
  • Potential increase in click-through rates (CTR) as your listings become more appealing to potential customers.

Medium-term (1-2 months):

  • Your search rankings may improve as search engines index your optimized content.
  • Common to see an increase in traffic to your product pages.
  • Engagement rates on social media posts may improve.

Long-term (3+ months):

  • Many users see significant improvements in conversion rates and overall sales.
  • Your brand visibility and recognition may increase due to consistent, high-quality listings and social media presence.

Remember, e-commerce success depends on many factors, including product quality, pricing, customer service, and market conditions. Dondo's optimizations are designed to complement your overall business strategy and give you a competitive edge.

Q5.2: How do you measure the success of optimizations?

We believe in data-driven decision making. Here's how we measure success:

  1. Listing Quality Score: Our proprietary scoring system evaluates various aspects of your listings, including title effectiveness, description quality, and keyword usage.
  2. Search Visibility: We track changes in your listings' positions in search results across various platforms.
  3. Time Efficiency: We calculate the time saved on listing management and content creation.
  4. Comparative Analysis: We compare the performance of optimized listings against non-optimized listings to demonstrate the impact of our services.

While we track these metrics, it's important to note that actual sales performance is influenced by various factors beyond optimization. We encourage our users to look at the overall trend in their business performance after implementing Dondo.

6. Getting Started

Q6.1: I'm ready to boost my store's performance with Dondo. What's the next step?

We're excited to have you on board! Here's how to get started:

  1. Sign Up: Visit dondo.com and create your account.
  2. Choose Your Plan: Select the plan that best fits your business size and goals. Not sure which to choose? Our team is happy to provide a recommendation based on your specific needs.
  3. Connect Your Store:
    • For Shopify users: Follow our step-by-step guide to link your account securely
    • For WooCommerce and MercadoLibre: Use our one-click integration to connect your store
    • For other platforms: Upload your product catalog via CSV file using our intuitive import tool.
  4. Initial Analysis: Once connected, you can select which catalogs and listings you want scored. This will help you identify which listings will benefit most from optimization.
  5. Start Optimizing: With the analysis complete, you can start using your credits to optimize listings, to create social media posts, and more.

Remember, our support team is here to help you every step of the way. Don't hesitate to reach out if you have any questions during the setup process.

Q7.2: I'm interested in Dondo, but I still have some questions. What should I do?

We're always happy to provide more information and address any concerns you might have. Here are a few options:

  1. Schedule a Demo: Book a personalized demo with one of our e-commerce specialists. They can walk you through Dondo's features and show you exactly how it can benefit your specific business.
  2. Contact Our Support Team: Reach out to our dedicated support team at support@dondo.com. They're equipped to answer any technical or operational questions you might have.
  3. Check Out Our Resources: Visit our blog and knowledge base at dondo.com/blog for in-depth articles, case studies, and best practices in e-commerce optimization.

We're committed to ensuring you have all the information you need to make the best decision for your business. Don't hesitate to reach out – we're here to help you succeed in the competitive world of e-commerce.

8. Support and Resources

Q9.1: What kind of support can I expect from Dondo?

We pride ourselves on providing top-notch support to ensure your success:

  1. Dedicated Support Team: Our support team consists of e-commerce experts who understand the challenges you face.
  2. Multiple Support Channels:
    • Email Support: Available 24/7 with a guaranteed response time of 24 hours or less.
    • Live Chat: Available during business hours for quick queries.
    • Phone Support: Available for our Professional and Enterprise plan customers.
  3. Comprehensive Knowledge Base: Access a wealth of articles, tutorials, and FAQs to help you make the most of Dondo.
  4. Regular Webinars: Join our educational webinars to learn about e-commerce best practices and advanced Dondo features.
  5. Account Management: Enterprise customers receive dedicated account management for personalized guidance and strategy.

Q9.2: Do you offer any resources to help me improve my e-commerce knowledge?

Absolutely! We're committed to helping you grow not just your store, but your e-commerce expertise:

  1. Dondo Blog: Regular articles on e-commerce trends, optimization strategies, and success stories.
  2. E-commerce Guides: In-depth guides on various aspects of running a successful online store.
  3. Video Tutorials: Step-by-step videos on how to use Dondo and implement e-commerce best practices.
  4. Monthly Newsletter: Stay updated with the latest e-commerce news, Dondo features, and optimization tips.

All these resources are available free of charge to our users, reflecting our commitment to your long-term success in e-commerce.

We're constantly updating and expanding our resources based on user feedback and industry developments. If there's a specific topic you'd like us to cover, don't hesitate to let us know!